Features

Natural Speech Recognition

Real-time speech-to-speech AI that understands context, handles interruptions, and responds naturally.

• Handles accents and speech patterns
• Understands legal terminology
• Graceful handling of background noise

50+ Languages Supported

Communicates in your clients' preferred language with real-time detection and switching.

Caller Recognition

Instantly recognizes returning callers by phone number and personalizes the conversation.

• Personalized greetings by name
• Remembers preferred language
• Recalls case history and context

New Client Qualification

Welcomes prospective clients and collects essential information before booking.

• Identifies new versus existing clients
• Collects name and contact info
• Gathers case summary details
• Determines budget and timeline

Conflict Check Questions

Asks the right questions upfront to flag potential conflicts before the consultation.

• Opposing party identification
• Related party names
• Prior representation questions
• Flags potential conflicts for review

Case Type Routing

Routes callers to the right attorney or practice area based on their legal matter.

• Immigration, Family, PI, Criminal
• Estate Planning, Business Law
• Multi-attorney firm routing
• Multi-location support

Emergency Detection

Recognizes high-priority situations that require immediate attorney attention.

• Arrest or detention calls
• ICE encounters and immigration holds
• Court deadline emergencies
• Time-sensitive legal matters

Live Call Transfer

Seamlessly transfers urgent calls to an attorney's cell or office line.

• Checks attorney availability first
• Provides caller context before transfer
• Warm handoff experience
• Takes message if unavailable

Priority Alerts

Immediate notifications via SMS, Slack, or email for urgent matters.

• Real-time push notifications
• Urgency level classification
• Full transcript attached
• One-tap callback from alert

Real-Time Calendar Integration

Direct integration with your existing calendar and practice management systems.

• Checks conflicts across all attorneys
• Respects business hours and holidays
• Multi-attorney scheduling
• Works with your existing systems

SMS Appointment Confirmations

Text confirmations sent immediately after booking with all relevant details.

• Date, time, attorney details
• Office location and directions
• What to bring reminders
• Link to intake forms

Day-Prior Reminders

Automated SMS reminders sent the day before consultations with easy reschedule options.

• Sends between 2-6 PM daily
• Reply YES to confirm
• Reply RESCHEDULE to change
• Reduces no-shows by 60%

Lead Nurturing Calls

LUNA calls back prospects who expressed interest but didn't schedule.

• Automated callback within 24 hours
• Personalized conversation recall
• Re-qualifies and books consultation
• Multiple attempt sequences

SMS Follow-Up Sequences

Text message sequences to keep leads warm until they're ready to commit.

• "Still need help with your case?"
• One-tap booking links
• Customizable timing and content
• Automatic opt-out handling

No-Show Recovery

Automatically reaches out to missed consultations to reschedule.

• Immediate "We missed you" text
• Easy one-tap reschedule
• Follow-up call if no response
• Track recovery success rate

SMS Payment Links

Send secure payment links via text immediately after booking.

• Consultation fee collection
• Retainer deposits
• Branded payment experience
• Mobile-optimized checkout

Payment Integrations

Works with the payment processors law firms already use.

• LawPay integration
• Stripe for general payments
• Trust account compliance
• Automatic receipts sent

Payment Confirmation Flow

Complete the booking loop: qualify → pay → confirm.

• Payment confirms appointment
• No-show rates drop dramatically
• Automatic calendar hold
• Confirmation with receipt

Post-Consultation Requests

Automated review requests sent at the optimal time.

• Texts after consultation complete
• "How was your experience?"
• Direct link to Google Reviews
• Customizable timing

Reputation Building

Consistent review generation builds your online presence.

• Firms average 4.8 stars
• More reviews = higher rankings
• Social proof for new leads
• Track review rate over time

Smart Filtering

Only request reviews from clients likely to leave positive feedback.

• Sentiment detection from calls
• Skip unhappy client requests
• Focus on promoters
• Protect your reputation

Instant Team Notifications

Real-time alerts categorized by type so you know what needs attention.

• New consultation booked
• Urgent call flag
• Hot lead alert
• Payment received

Slack, Email & SMS Alerts

Detailed summaries delivered to your preferred channel.

• Full conversation transcript
• Caller contact information
• Case type and summary
• Recommended next steps

Call Transcripts & Summaries

Every call documented for easy review and CRM entry.

• Full searchable transcript
• AI-generated summary
• Key details extracted
• Exportable for case files