Terms of Service
Last updated: February 3, 2025
These Terms of Service ("Terms") govern your use of Luna Legal AI's services. By using our services, you agree to these Terms.
1. Services
Luna Legal AI provides AI-powered chat agents and intake services for law firms. Our services include:
- AI chat widgets for your website
- Knowledge base (RAG) training on your documents
- Integrations with case management and CRM systems
- Lead capture and notification services
- Chat transcripts and analytics
2. Account Registration
To use our services, you must create an account and provide accurate information. You are responsible for maintaining the security of your account credentials and for all activity under your account.
3. Acceptable Use
You agree to use our services only for lawful purposes. You may not:
- Use our services to provide legal advice (Luna is for intake and information only)
- Upload content that infringes intellectual property rights
- Attempt to reverse engineer or extract our AI models
- Use our services to harass, spam, or deceive others
- Resell or redistribute our services without authorization
4. Your Content
You retain ownership of the documents and content you upload to Luna. By uploading content, you grant us a license to use it to provide and improve our services. You are responsible for ensuring you have the right to upload any content.
5. AI Limitations
Luna is an AI assistant, not a lawyer. Luna cannot provide legal advice, and responses should not be relied upon as legal counsel. You are responsible for reviewing and verifying any information Luna provides to your clients. Luna may occasionally produce inaccurate responses.
6. Pricing and Payment
Subscription fees are billed monthly or annually as selected. Prices may change with 30 days' notice. Refunds are provided in accordance with our refund policy. You are responsible for any taxes applicable to your subscription.
7. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We may suspend or terminate your account for violation of these Terms.
8. Data and Privacy
Our collection and use of data is governed by our Privacy Policy. You are responsible for obtaining any necessary consents from your website visitors before Luna collects their information.
9. Confidentiality
We understand that law firms handle sensitive information. We maintain appropriate safeguards to protect the confidentiality of your data and your clients' information. However, you should not use Luna for attorney-client privileged communications.
10. Intellectual Property
Luna Legal AI and its underlying technology are our intellectual property. These Terms do not grant you any rights to our trademarks, logos, or other brand features.
11. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components.
12. Limitation of Liability
To the maximum extent permitted by law, Luna Legal AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or clients, arising from your use of our services.
13. Indemnification
You agree to indemnify and hold harmless Luna Legal AI from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.
14. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes via email or through our services. Continued use of our services after changes constitutes acceptance of the new Terms.
15. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Cook County, Illinois.
16. Contact
For questions about these Terms, please contact us at:
Email: hello@lunalegal.ai
Website: https://lunalegal.ai