Privacy Policy

Last updated: February 3, 2025

Luna Legal AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat and intake services.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and law firm details when you create an account.
• Chat Data: Conversations between your website visitors and our AI chat agents, including any personal information visitors choose to share.
• Documents: Files you upload to train your knowledge base (fee agreements, FAQs, intake criteria).
• Usage Data: Information about how you interact with our services, including chat transcripts, analytics, and feature usage.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI chat services
• Train and customize your firm's AI knowledge base
• Send you leads, chat transcripts, and notifications
• Process payments and manage your subscription
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services (cloud hosting, payment processing, analytics).
• Integrations: When you connect Luna to Clio, MyCase, HubSpot, or other platforms, data flows to those services as configured.
• Legal Requirements: When required by law or to protect our rights.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Chat transcripts are retained according to your plan settings. You may request deletion of your data at any time.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Object to or restrict certain processing
• Data portability

Cookies

We use cookies and similar tracking technologies to analyze website traffic and improve our services. You can control cookies through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@lunalegal.ai
Website: https://lunalegal.ai